Contact: hello@everbound.cz
GENERAL TERMS AND CONDITIONS
of the Everbound Studio online store
1. Basic Provisions
These General Terms and Conditions (hereinafter referred to as the “Terms and Conditions”) of Everbound Studio – Ondřej Bombala, Company ID No.: 06384463, with registered office at Kralupská 2457, 250 01 Brandýs nad Labem–Stará Boleslav – Brandýs nad Labem, Czech Republic (hereinafter referred to as the “Seller”), govern, in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Civil Code of the Czech Republic, as amended (hereinafter referred to as the “Civil Code”), the mutual rights and obligations of the contractual parties arising in connection with or on the basis of a purchase agreement concluded between the Seller and another natural person (hereinafter referred to as the “Buyer”) through the online store available at www.everbound.cz (hereinafter referred to as the “Online Store”).
These Terms and Conditions apply exclusively to cases where the Buyer acts as a consumer, meaning a natural person acting outside the scope of their business activity or independent profession.
The Terms and Conditions and the purchase agreement are concluded in the English language. Contractual relations are governed by the laws of the Czech Republic. If the consumer’s country of residence provides a higher level of mandatory consumer protection, such protection remains unaffected.
The Seller reserves the right to amend or supplement these Terms and Conditions. This provision does not affect rights and obligations arising during the validity of previous versions of the Terms and Conditions.
2. Ordering Goods and Conclusion of the Purchase Agreement
All presentation of goods placed in the Online Store is informative in nature, and the Seller is not obliged to conclude a purchase agreement regarding such goods.
Prices of goods are stated including value added tax (VAT), if the Seller is a VAT payer, and do not include shipping and packaging costs unless stated otherwise. Delivery costs are communicated to the Buyer before the order is submitted.
The Buyer places an order through the Online Store by adding goods to the shopping cart, completing the order form, and confirming the order. Before submitting the order, the Buyer is allowed to review and modify the entered information.
By submitting the order, the Buyer confirms that they have read and agree to these Terms and Conditions. The information provided in the order is considered correct.
After the order is submitted, the Seller shall send confirmation of receipt of the order to the Buyer’s email address. This confirmation does not constitute acceptance of the purchase agreement. The purchase agreement is concluded only upon explicit confirmation of the order by the Seller.
The Seller reserves the right not to accept an order or to withdraw from the purchase agreement in the event of an obvious pricing error, product unavailability, or technical system error.
3. Prices and Payment Terms
The Buyer is obliged to pay the purchase price of the goods and any costs associated with delivery using the payment method selected during the ordering process. Payment may be made by credit/debit card, bank transfer, or other methods available in the Online Store.
The purchase price is payable according to the selected payment method. In the case of non-cash payment, the Buyer’s obligation is fulfilled once the relevant amount is credited to the Seller’s bank account.
The Seller shall issue a tax document (invoice), which will be sent electronically or included with the shipment.
4. Delivery of Goods
Goods shall be delivered to the Buyer via the selected shipping carrier to the address specified in the order or to a designated pickup point.
The Seller undertakes to dispatch goods usually within 2–5 business days from receipt of the order or payment confirmation.
Upon receipt of the shipment, the Buyer is obliged to inspect the package and notify the carrier immediately in the event of visible damage.
Ownership of the goods and the risk of damage pass to the Buyer upon receipt of the goods.
5. Withdrawal from the Purchase Agreement
The Buyer has the right to withdraw from the purchase agreement within 14 days from receipt of the goods without giving any reason.
To exercise the right of withdrawal, the Buyer may contact the Seller via email at hello@everbound.cz with a clear statement of withdrawal. In the event of withdrawal from the agreement, the Buyer is obliged to return the goods to the Seller without undue delay, no later than 14 days from the withdrawal. The Buyer bears the direct costs of returning the goods.
Returned goods should be unused, undamaged, and, if possible, returned in their original packaging.
The Seller shall refund all received payments, including standard delivery costs, within 14 days from receipt of the returned goods or proof that the goods have been sent back, using the same payment method used by the Buyer unless agreed otherwise.
The Buyer cannot withdraw from the agreement in cases specified under Section 1837 of the Civil Code, particularly for goods customized according to the Buyer’s wishes or personal requirements.
6. Rights Arising from Defective Performance (Complaints)
The Seller is responsible for ensuring that the goods are free from defects upon receipt and correspond to the agreed description.
The Buyer is entitled to exercise rights arising from defective goods within 24 months from receipt of the goods, in accordance with applicable consumer protection laws.
In the event of a defect, the Buyer may request repair, replacement, a reasonable discount, or withdrawal from the agreement where permitted by law and depending on the nature of the defect.
Reklamaci může kupující uplatnit prostřednictvím e-mailu na adrese he***@*******nd.cz. Prodávající se zavazuje reklamaci vyřídit v zákonné lhůtě.
7. Alternative Dispute Resolution
The courts of the Czech Republic shall have jurisdiction over disputes between the Seller and the Buyer
The Buyer has the right to out-of-court resolution of consumer disputes through the Czech Trade Inspection Authority (Česká obchodní inspekce – ČOI), with registered office at Štěpánská 567/15, Prague 2, Czech Republic, website: Czech Trade Inspection Authority (ČOI) https://www.coi.cz.
8. Final Provisions
These Terms and Conditions form an integral part of the purchase agreement concluded between the Seller and the Buyer.
The Seller reserves the right to amend these Terms and Conditions. The current version is always available on the Seller’s website.
These Terms and Conditions become effective on 13.06.2026.
